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Our worldwide Technical Support teams are dedicated to providing the best assistance for our products. If you need technical help, we offer many services, including a searchable Knowledge Base and interactive online requests. We encourage you to create an Avocent Customer Express (ACE) account with us for better service. By creating this account, our technical support agents will be able to access your complete account history, including past support calls, and more effectively provide assistance. Additionally, your account gets you access to our most commonly requested documents, including technical documentation, product bulletins, recent upgrades and other online resources, all to keep you up to date on all your Avocent products. |
The following numbers are available for software in maintenance, hardware under maintenance, hardware under standard warranty and out-of-warranty hardware customers. For Gold level hardware and software maintenance plans, 24/7 English-only support can be obtained by calling the following support number: +1 256-217-1175 Monday to Friday. For weekend support, English-only support can be obtained by calling our Answering Service, US Toll support number: +1 941 957 7969 where a Customer Service Representative will collect your details and forward to our forward to our on call Technician.
On this page you will find hardware warranty, hardware maintenance, software maintenance information and EULA information.
Avocent hardware maintenance offering is available in Gold Coverage and Silver Coverage for one-, two- or four-year periods.
Find downloads and get updates from Emerson Network Power's Avocent line of products.
